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SMART CARD
Previously students had a number of different access cards. In
2013 we introduced the unified Smart Card which combined the
use of a number of University services into a single card.
Students can use their card
to enter buildings, car parks,
the Sports Centre, the
Libraries and to use the
printing and photocopying
services. We plan to
introduce a pre-payment
feature which will enable
students to purchase food
and drink at Campus outlets
using their smart card.
ONGOING HELP AND SUPPORT
We have various mechanisms in place for students to contact the
department. These include email, telephone support (24/7), online
chat, and video phone facility at the library. Laptop and mobile clinics
are regularly held to help students access University services on their
own devices. Our “pop-up service desks” also enable us to take
support directly to students in areas such as the Guild and academic
departments during key times throughout the academic year.
We have recently released a new online portal to raise and track
queries and issues. The portal offers a knowledge base for students to
self-help, complementing general information on our website. We also
provide regular news and updates through Twitter.
WI -F I
All main areas of the campus with
a high student footfall have Wi-Fi
coverage: this includes new
student residences at Crown Place
and Vine Court. Over 46,000
different devices have connected
to the University’s Wi-Fi service
over the last 12 months.
PC CENTRES
There are 72 PC Centres across
campus with over 2,200 computers
available for students to use.
DISABI L I TY SUPPORT
We provide a range of software to
support students with disabilities
including Claroread, Jaws,
Supernova and Zoom Text, and
Dragon NaturallySpeaking. We
also provide accessible
workstations in PC Centres,
accessible Multi-Function Device
printers and scanners and audio
loops in Lecture Theatres.