Dispute resolution service

dispute resolutionThe Society for Recreational Vehicle Distributors offers a dispute resolution service to its members. Taking advantage of our in-house adjudication service can often save our members thousands of pounds in lawyers' fees and will often result in an outcome which benefits both sides in the dispute. Our expert adjudicators can help customers to see disputes from the perspective of our members and will endeavour to find a solution which makes commercial sense but which also protects the reasonable interests of your customers.

The fees charged for our adjudication service are proportionate to the issues at stake, but they will almost always be less expensive than taking a case to court. Because our procedure is not classified as arbitration we also avoid the unnecessary cost and delay which can arise when arbitral awards fall under the court's overall supervisory control. Yet we do offer a process which can provide both sides with a guaranteed outcome, unlike in some industry conciliation schemes which are prone to failure at the last minute.

 

Fee structure

Amount at stake Length of adjudication session Fees
Up to £3000 1 hour £200
£3000 - £7500 4 hours £450
over £7500 1 day £750

 

 

Testimonies

"One of my clients was unhappy with the vehicle our firm had provided and was threatening court action. We convinced them to turn to the SRVD to settle the matter and saved literally thousands in legal fees and we still enjoy a good relationship with the client"
David Moss, Managing Director of Alpha Rentals, Huddersfield

"The last thing we want during a contractual dispute with a customer is the bad publicity which comes with going to court. Even the small claims court is followed by the local press in our area. But because we make SRVD adjudication the only route available when a contractual claim comes up we save ourselves not just the cost but also the bad publicity that goes with appearing in court."
Sarah Daniels, chief executive of Viscount Cars, Stoke

"The process is speedy, cost effective and reasonable in terms of outcome. I recommend it to any proprietor interested in effective solution to every day legal claims."
Oscar Maddison, Maddisons Vehicle Hire Ltd, Liverpool