Dispute resolution
service
The Society for Recreational Vehicle Distributors
offers a dispute resolution service to its members.
Taking advantage of our in-house adjudication service
can often save our members thousands of pounds in
lawyers' fees and will often result in an outcome which
benefits both sides in the dispute. Our expert
adjudicators can help customers to see disputes from the
perspective of our members and will endeavour to find a
solution which makes commercial sense but which also
protects the reasonable interests of your customers.
The fees charged for our adjudication service are
proportionate to the issues at stake, but they will almost
always be less expensive than taking a case to court.
Because our procedure is not classified as arbitration we
also avoid the unnecessary cost and delay which can arise
when arbitral awards fall under the court's overall
supervisory control. Yet we do offer a process which can
provide both sides with a guaranteed outcome, unlike in some
industry conciliation schemes which are prone to failure at
the last minute.
Fee structure
Amount at stake |
Length of adjudication
session |
Fees |
Up to
£3000 |
1 hour |
£200 |
£3000 -
£7500 |
4 hours |
£450 |
over
£7500 |
1 day |
£750 |
Testimonies
"One of my clients was
unhappy with the vehicle our
firm had provided and was
threatening court action. We
convinced them to turn to the
SRVD to settle the matter and
saved literally thousands in
legal fees and we still enjoy a
good relationship with the
client"
David Moss, Managing
Director of Alpha Rentals,
Huddersfield
"The last thing we want during a contractual dispute with
a customer is the bad publicity which comes with going to
court. Even the small claims court is followed by the local
press in our area. But because we make SRVD adjudication the
only route available when a contractual claim comes up we
save ourselves not just the cost but also the bad publicity
that goes with appearing in court."
Sarah Daniels, chief executive of Viscount Cars, Stoke
"The process is speedy, cost effective and reasonable in
terms of outcome. I recommend it to any proprietor
interested in effective solution to every day legal claims."
Oscar Maddison, Maddisons Vehicle Hire Ltd, Liverpool
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