IT Services' Tip of the Week: FAQ

Q. What is it?

The Tip of the Week will show you information that we find people often need but don't know. We will only show you one tip every seven days, to keep you from getting tip overload. We also won't automatically display tips on Mondays.

Q. Why does the same tip keep appearing every time I log on?

Until you have marked a tip as read, it will keep appearing every time you log on. To make it go away, mark it as read; you will then get seven days without tips before the next tip appears.

Q. Why is the "I have read this tip" box grayed out?

The "I have read this tip" box isn't enabled immediately. This is because we don't want people automatically ticking the box and closing the window without reading the tip. Wait a few seconds and the box will become enabled.

Q. I know I read something in a tip, but that was weeks ago. How can I view old tips?

Use the "Previous" button (and the other navigation buttons) to move among tips you have already seen.

Q. A tip went by when I logged on, but now I want to see it again. Can I see tips other than during the logon process?

If you right-click on the CSD Information Centre in the system tray (the lower right corner near the clock), you will get a short menu that includes an item "Show current tip". Choose this to open the Tip of the Week application.

Q. I am a student, but I would like to see tips appropriate for staff. Can I do that?
Q. I am a member of staff, but I would like to see tips appropriate for students. Can I do that?

While in the Tip of the Week application, click on the Options button. Here you will see various categories of tips that you can opt in to or out of. Note that you can't opt out of your own category (i.e. if you are staff, you can't opt out of the "Staff" category).

Q. What's the difference between tips and announcements?

Tips are a way of reminding people about services and capabilities that are less well known or underutilized. They are also good for getting out information about things people frequently ask year after year.

Announcements are basically news, e.g. announcements of new services, or information that has to get out quickly. Tips contain information that continues to be useful in the long term, whereas announcements become out of date quickly.

Q. My department has tips it would like shown; what do we do?

First, consider whether a tip is the best way to display your information:

If you still think your information is most appropriately displayed as a tip, then get in touch with me (Lisa Nelson).