LIVERPOOL UNDERGRADUATE COMMUNICATION ASSESSMENT SCALE (LUCAS) – VIDEO B

INTRODUCTIONS
	Competent		Unacceptable	Comments
A) Greeting & Introduction				Student greets patient, states full name, context (i.e. a Year 1 medical student) and reason for approaching the patient
B) Identity Check				Student checks patient’s full name and date of birth
GENERAL
	Competent	Borderline	Unacceptable
C) Audibility & Clarity of Speech				Speech is clear and the patient is likely to hear all key points
D) Non-Verbal Behaviour				Non-verbal behaviour facilitates engagement with the patient
E) Questions, Prompts and/or Explanations				Questions are easy to understand and largely address the patient’s key needs
F) Empathy & Responsiveness				Empathy appears a little forced/false; could have explored patient’s concerns further
G) Clarification & Summarising				Student demonstrates adequate awareness and use of clarification and summary
H) Consulting Style & Organisation				Consultation largely appears conversational and orderly in approach
PROFESSIONAL BEHAVIOUR AND CONDUCT
	Competent		Unacceptable
I) Professional Behaviour				Student behaviour towards patient is courteous and interested
J) Professional Spoken/Verbal Behaviour				Spoken conduct is professional and appropriate

	O	VG	C	BP	BF	NYC	NC
Please indicate the student’s overall performance

Overall: ‘Very Good (VG)’. Early questions focus on patients main concern; student displays interest and warmth through being focused and attentive to the patient. Questioning style follows a logical pattern in response to the information provided by the patient.