LIVERPOOL UNDERGRADUATE COMMUNICATION ASSESSMENT SCALE (LUCAS) – VIDEO A

 

 

INTRODUCTIONS

 

Competent

 

Unacceptable

Comments

 

A) Greeting & Introduction

 

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No explanation of why the student is approaching the patient

 

B) Identity Check

 

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Checks patient’s full name and date of birth

GENERAL

 

Competent

Borderline

Unacceptable

 

 

C) Audibility & Clarity of Speech

 

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Speech is clear and the patient is likely to hear all key points

 

D) Non-Verbal Behaviour

 

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Student is crossing arms, fidgeting to an extent that may limit engagement with the patient

 

E) Questions, Prompts and/or Explanations

 

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Very limited exploration of patient’s concerns; frequent use of jargon

 

F) Empathy & Responsiveness

 

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Unresponsive to patient’s concerns/worries; frequently abrupt during consultation; at times concerns are not acknowledged

 

G) Clarification & Summarising

 

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No ongoing clarification; summarising is artificial; very limited/cursory attempt to elicit further information

 

H) Consulting Style & Organisation

 

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A random list of questions; does not follow a logical sequence; overreliance on closed questions

PROFESSIONAL BEHAVIOUR AND CONDUCT

 

Competent

 

Unacceptable

 

 

I) Professional Behaviour

 

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Student appears disinterested; abrupt tone; distant

 

J) Professional Spoken/Verbal Behaviour

 

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Student’s spoken conduct is professional

 

 

O

VG

C

BP

BF

NYC

NC

 

Please indicate the student’s overall performance

 

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Overall: ‘Not Yet Competent (NYC)’.  There is a predominance of negative aspects in this consultation but occasional positive attributes are evident.